Bariatrics: Cancellation Policy

Full refund if surgery is cancelled at 31 or more days prior to surgery.

Surgery cancelled 30 to 0 days prior to surgery will result in full loss of payment.  If full payment has not been made, your account will be subject to collections and you will not be able to reschedule a date with EOC until that payment has been made.  

Special circumstances will be reviewed by management on a case by case basis.   

Surgeries cancelled by the surgeon for your failure to provide accurate medical information or for failure to follow the pre-op instructions will result in full loss of payments.    

Surgeries cancelled by the surgeon for prior unknown medical conditions that are determined by pre-op testing in Tijuana will result in a full refund (minus travel costs incurred, and any testing costs incurred in Tijuana).

Plastics: Cancellation Policy

If at any time you cancel and rebook/reschedule your surgery outside the cancellation policy, your deposit paid will be converted to nonrefundable at that time for the new date booked. We will not rebook anyone more than 3 times.

Full Refund if surgery is cancelled at 91 or more days prior to surgery

Transferrable Deposit – surgery cancelled 90-80 days prior to surgery will result in a loss of deposit. However, you may transfer your deposit to a new date within the next 30 days or next available date. If you transfer the deposit it will become nonrefundable on the new date. After 30 days or next available date, if surgery has not been performed, deposit will be forfeited.

Loss of Deposit – surgery cancelled 79 – 60 days prior to surgery will result in a full loss of deposit.

Loss of Full Payment – surgery cancelled 59 – 0 days prior to surgery will result in full loss of payment. If full payment has not been made, your account will be subject to collections and you will not be able to reschedule a date with EOC until that payment has been made.

Special circumstances will be reviewed by management on a case by case basis.

Surgeries cancelled by the surgeon for failure to provide accurate medical information or for failure to follow the pre op instructions will result in full loss of payments.

Surgeries cancelled by the surgeon for prior unknown medical conditions, discovered by pre op testing in Tijuana, will result in a full refund (minus travel, accommodations, and any testing costs incurred in Tijuana), as long as the surgeon confirms surgery is unable to be rescheduled. If the surgeon deems the surgery is allowed to be rescheduled, your coordinator will work with you to get you rescheduled during the next available timeframe allowed.