Cancellation Policy

Full Refund if surgery is cancelled at 61 or more days prior to surgery

Surgery cancelled 60-45 days prior to surgery will result in a loss of deposit. However, you may transfer your deposit to a new date within the next 30 days. After 30 days, if surgery has not been performed, deposit will be forfeited.

Surgery cancelled 44 – 22 days prior to surgery will result in a full loss of deposit.

Surgery cancelled 21 – 0 days prior to surgery will result in full loss of payment. If full payment has not been made, your account will be subject to collections and you will not be able to reschedule a date with EOC until that payment has been made.

Surgeries cancelled by the surgeon for your failure to provide accurate medical information or for failure to follow the pre-op instructions will result in full loss of payments.

Surgeries cancelled by the surgeon for prior unknown medical conditions that are determined by pre-op testing in Tijuana will result in a full refund (minus travel costs incurred, and any testing costs incurred in Tijuana).