Full refund if surgery is cancelled at 31 or more days prior to surgery.
Surgery cancelled 30 to 0 days prior to surgery will result in full loss of payment. If full payment has not been made, your account will be subject to collections and you will not be able to reschedule a date with EOC until that payment has been made.
Special circumstances will be reviewed by management on a case by case basis.
Surgeries cancelled by the surgeon for your failure to provide accurate medical information or for failure to follow the pre-op instructions will result in full loss of payments.
Surgeries cancelled by the surgeon for prior unknown medical conditions that are determined by pre-op testing in Tijuana will result in a full refund (minus travel costs incurred, and any testing costs incurred in Tijuana).